B2C Superuser (back up team leader)

Are you a proactive leader with experience in logistics and process optimization? As a Superuser B2C, you are the assistent of the Team Leader and play a key role in managing and improving our logistics operations. You ensure an efficient workflow, guide the team, and solve complex logistical issues. Are you ready to put your expertise to work and elevate logistics to the next level? Then this position is for you!

Working Hours:
You will alternate the following shifts weekly. The start and end times may vary depending on the workload.
Shift 1: 07:00 AM – 04:00 PM
Shift 2: 03:00 PM – 12:00 AM

About Us:
Modexpress is a fast-growing company in the logistics warehouse industry, specializing in transport processes for fashion and lifestyle products. With five locations in Helmond and one in Alphen aan den Rijn, we offer high-quality logistics services. We are looking for extra knowledge, expertise, and a fresh perspective for our B2C department at Heibloemweg 10 in Helmond.

Your Key Responsibilities:
As a Superuser, you are the right hand of the Team Leader in the logistics process. You play a crucial role in ensuring the smooth and efficient flow of daily logistics operations, focusing on specific processes and systems so that goods can be processed in a timely manner and without loss of quality.

You will have a broad overview of the team’s work and support the Team Leader in monitoring, managing, and adjusting the production process. You will also assist, guide, and motivate logistics staff in using Warehouse Management Systems (WMS) and in resolving problems within the logistics process. Lastly, you will replace the Team Leader in their absence.

As a Superuser B2C, your responsibilities include:

• Troubleshooting
  As a Superuser, you are responsible for solving complex logistical problems that disrupt the standard process, including situations where physical actions or processes play a role.
• Coordination of Daily Activities
  You support the Team Leader in planning and dividing tasks within the B2C team. You ensure that workflows proceed smoothly and that all operational processes within the logistics department are followed.
• Leadership and Guidance
  As the Team Leader’s assistant, you are an important point of contact for the team members. You help train new employees and maintain a positive work attitude within the team.
• Monitoring, Managing, and Adjusting the Logistics Process
  You monitor the logistics process and continually look for ways to improve efficiency. You assist the Team Leader in implementing improvements and monitor the progress of ongoing projects. You also take proactive action to minimize disruptions and deviations in the process.
• Quality Control
  You are responsible for ensuring that all goods are processed on time and without quality loss. This includes checking the loading process, addressing shipments, and physically handling the goods.
• Communication
  As a Superuser, you replace the Team Leader when they are absent. You ensure that important information is shared clearly and promptly within the team and that communication with other departments remains efficient.
• Administration and Reporting
  You maintain oversight of daily reports and ensure that the correct data is entered into systems. You also assist the Team Leader in tracking KPIs and other performance indicators.
• Safety
  You support the Team Leader in ensuring workplace safety, especially in relation to physical work. You ensure that processes comply with applicable laws and regulations, including guidelines for handling goods.

What Are We Looking For?
We are always looking for individuals who can make a difference and add value to our company. Qualities we highly value include commitment, responsibility, and collaboration with colleagues. In addition, we are looking for someone who:

• Has at least an MBO+ level of work and thinking, preferably in logistics, supply chain management, or a related field.
• Has at least two years of experience in logistics.
• Has knowledge of relevant laws and regulations related to safety and transport.
• Can speak English fluently.
• Knowledge of Dutch is a plus.
• Has strong communication skills, both verbal and written.
• Has knowledge of WMS systems.
• Has leadership skills or experience in leading and guiding teams.
• Is a problem solver.
• Has a proactive work attitude with an eye for detail.
• Is stress-resistant and flexible, able to prioritize and work under pressure.
• EPT certification (preferred).
• Forklift certification (preferred).
• Can work physically.

What Do We Offer?
Working at Modexpress means being part of a company that positions itself among the key players in the logistics fashion industry. We work hard every day to achieve this and are looking for individuals who want to grow with us. We offer a 40-hour workweek and a competitive benefits package, including a 6% shift allowance.

Are You Interested?
We would love to get to know you and look forward to receiving your CV and a brief motivation letter. Please send them to Recruitment@modexpress.com

We do not work with recruiters for filling our vacancies.